Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan CRM Manager di Haldin Pacific Semesta kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Bekasi Regency, West Java) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
RESPONSIBILITIES
• Manage and develop Haldin’s CRM system to support customer engagement, innovation pipeline & commercial opportunities.
• Ensure all customer interactions, projects, samples, Innoday participation & strategic engagements are well documented and monitored.
• Develop customer segmentation, account mapping & relationship tracking to identify high-potential customers & opportunities.
• Monitor innovation & commercial pipelines (inquiries, prototypes, active projects, strategic accounts & conversions).
• Generate customer insight reports, market analysis & opportunity dashboards to support strategic decision making.
• Collaborate with cross-functional teams to ensure aligned customer journey & follow-up activities.
• Support Innoday, customer visits, exhibitions & strategic activations with structured tracking.
• Ensure data accuracy, confidentiality & governance across all CRM-related activities.
• Act as the internal coordination bridge between customer-facing teams to improve responsiveness and customer experience quality.
QUALIFICATIONS
• Bachelor’s degree in Marketing, Business Management, Communication, Industrial Engineering, Information Systems or related fields.
• Minimum 5 years of experience in CRM, customer management, business development support, strategic marketing or related B2B industries.
• Strong understanding of B2B customer journey, relationship management, innovation pipeline & strategic account handling.
• Experience using CRM platforms, customer databases, pipeline systems or customer tracking software.
• Strong analytical thinking & ability to convert customer data into actionable business insights.
• Able to coordinate cross-functional teams & manage multi-department customer activities.
• Understanding of FMCG ingredients, food & beverage industry, cosmetic ingredients or manufacturing-related business is preferred.
• Strong communication, reporting & stakeholder management skills.
• Detail-oriented, proactive & able to handle multiple customer projects simultaneously while maintaining confidentiality.
Willing to work at Kawasan MM2100 - Cibitung, Bekasi.