Promoter Manager/ Field Force Management Head

The role is responsible for leading third-party promoter agencies and field team leaders to design and implement a nationwide demand generation strategy that supports business growth objectives. This role combines strategic planning, operational management, and performance oversight to ensure promoter programs effectively increase customer acquisition, engagement, and sales performance.

Client Details

A multinational company in financial services industry.

Description

• Manage relationships with promoter agencies and ensure compliance with brand standards, operational guidelines, and performance expectations.
• Provide coaching, support, and direction to agency partners to improve promoter effectiveness and execution quality.
• Develop and execute promoter deployment strategies, forecasts, and performance plans to achieve revenue, market penetration, and growth targets while minimizing operational risks.
• Conduct regular performance reviews and business evaluations to track progress against targets, identify gaps, and implement corrective actions when needed.
• Partner closely with Sales, Marketing, Finance, and other internal stakeholders to develop integrated commercial plans, promotional initiatives, and budget allocations aligned with business priorities.
• Support the planning and execution of new partner onboarding and store launches that require promoter coverage.
• Monitor and analyze promoter performance, campaign outcomes, return on investment (ROI), and overall effectiveness of field activation activities.
• Prepare and present business performance reports, insights, and recommendations to senior leadership.
• Collaborate with Risk and Fraud teams to strengthen fraud prevention initiatives, provide relevant training, and promote healthy, sustainable business growth across retail locations.
• Drive continuous improvement initiatives to enhance field operations, productivity, and customer experience.

Profile

• Bachelor's degree or equivalent professional experience.
• Minimum 5 years of proven experience in commercial, field sales, channel management, or agency management roles.
• Demonstrated success in acquiring, managing, and scaling large promoter, brand ambassador, or sales representative networks, ideally supporting teams of 500+ personnel nationwide.
• Experience within financial services, consumer finance, fintech, telecommunications, or related industries is highly advantageous.
• Strong experience leading field operations and training teams while regularly presenting performance insights to senior leadership.
• Excellent communication, stakeholder management, and influencing skills in both English and Indonesian.
• Strong commercial acumen with the ability to translate business objectives into actionable field strategies.
• Proficiency with productivity, CRM, analytics, and project management platforms (e.g., Google Workspace, CRM systems, collaboration tools, and reporting platforms).
• Highly analytical, detail-oriented, and process-driven, with experience operating under defined service-level agreements (SLAs) and performance frameworks.
• Ability to work effectively in a fast-paced, results-oriented environment.
• Previous exposure to technical, operational, or systems-related projects is considered an advantage.

Job Offer

• Competitive base salary with additional bonus opportunities.
• Permanent role with stability and growth potential.
• Opportunities to work in a vibrant and growing industry.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Cheren Filus on +62 21 2958 8838.