Job Description
Full details about the role and requirements
Yukerja Summary
The NIGHT SHIFT - Inbound Call Customer Service English Speaker role at Teleperformance is curated from JobStreet (category Logistik & Supply Chain). Note the work location (Sleman, Yogyakarta Special Region) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About the role
As a Night Shift English Customer Expert, you will provide customer support for an international logistics and cross-border delivery project. This role focuses on assisting customers with shipment-related issues and does not involve sales or product marketing.
Key responsibilities
Handle customer inquiries through Email, Phone, WhatsApp, and other communication channels.
Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.
Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
Process shipping claims, re-delivery requests, and other post-delivery support.
Maintain accurate records of every customer interaction and update case information in the internal system.
Deliver professional, courteous, and solution-oriented customer service.
Escalate complex or unresolved cases to the relevant internal teams when necessary.
Achieve established quality, productivity, and service performance targets.
Participate in training sessions, team briefings, coaching, and quality improvement activities.
About you
Diploma (D3) or Bachelor's Degree (S1) in any discipline.
Experienced in Call Center Inbound Call.
Previous experience in Customer Service, BPO, Logistics, E-commerce, or similar industries is an advantage but not mandatory.
English proficiency at C1 level or higher (reading, writing, listening, and speaking).
Confident communicating professionally in English.
Strong attention to detail with analytical and problem-solving abilities.
Comfortable working in a dynamic, fast-paced environment.
Minimum typing speed of 50 WPM.
Able to work under pressure and adapt to rotational shift schedules.
Willing to work onsite (WFO) at TPID Yogyakarta.
Benefits
Competitive basic salary above Yogyakarta UMR.
Monthly performance incentives and project allowance.
Shift allowance based on assigned working schedule.
Overtime compensation (where applicable).
Additional pay for working on public holidays.
BPJS Kesehatan and BPJS Ketenagakerjaan.
Clear internal career development opportunities.
Comprehensive onboarding, training, and continuous learning programs.
Opportunity to support an international logistics project and gain global customer service experience.