Telesales Agent

Responsibilities

• Make outbound calls to potential and existing customers to promote products and services.
• Present product features, benefits, prices, and promotions clearly and professionally.
• Identify customer needs and recommend appropriate products or services.
• Respond to customer inquiries and address concerns or objections effectively.
• Persuade prospective customers and close sales through phone calls.
• Follow up with leads and customers to maximize sales opportunities.
• Achieve daily, weekly, and monthly sales targets and quotas.
• Maintain accurate records of customer information, calls, leads, and sales transactions.
• Process and confirm customer orders accurately.
• Build and maintain positive relationships with customers.
• Coordinate with the Sales, Operations, and other relevant departments regarding customer orders and concerns.
• Provide excellent customer service throughout the sales process.
• Monitor sales performance and submit required sales reports.
• Stay updated on product information, promotions, and company policies.
• Follow company sales procedures, scripts, and quality standards.
• Perform other duties related to telesales and customer service as assigned by the supervisor.

Job Requirements

• At least Senior High School graduate; college level or graduate is an advantage.
• With 1 year of experience in Telesales, Sales, Telemarketing, Customer Service, or a related field is preferred.
• Excellent verbal and written communication skills.
• Confident, persuasive, and comfortable speaking with customers over the phone.
• Strong negotiation and closing skills.
• Customer-oriented with a positive and professional attitude.
• Able to handle customer objections, inquiries, and complaints professionally.
• Target-driven and motivated to achieve sales quotas.
• Willing to work under pressure and meet daily/monthly sales targets.
• Basic computer skills and familiarity with MS Office, Google Workspace, or CRM systems.
• Good listening, problem-solving, and interpersonal skills.
• Organized and able to maintain accurate customer and sales records.
• Willing to undergo training.
• Willing to work on-site in Guiguinto, Bulacan.
• Can start ASAP is an advantage.