operations manager

Operations Manager

Company: Bali Vape & Tobacco Distribution (BVTD)

Location: Bali, Indonesia

Employment Type: Full-time

Department: Operations

Experience: Minimum 3–5 years

About BVTD

Bali Vape & Tobacco Distribution (BVTD) is a growing distribution company operating across Bali, managing wholesale distribution, warehouse operations, logistics, sales fulfilment, and retail operations.

BVTD also operates Smokemart, a tobacco and nicotine retail business.

We are looking for an experienced, hands-on Operations Manager to take overall responsibility for the day-to-day operation of our distribution site, warehouse, logistics, and Smokemart retail operation.

This is a management-level position for someone who can lead teams, control inventory, manage systems and data, enforce processes, solve operational problems, and drive efficiency across the entire operation.

The successful candidate will work closely with Sales, Warehouse, Inventory, Purchasing, Finance, HR, Delivery, and Retail teams and report directly to senior management.

Key Responsibilities

1. Overall Operations

• Take ownership of daily BVTD site operations.
• Coordinate warehouse, distribution, logistics, and retail activities.
• Establish and enforce SOPs and operational standards.
• Coordinate between Sales, Warehouse, Purchasing, Finance, Delivery, HR, and Retail.
• Identify operational problems and implement practical solutions.
• Maintain a clean, organised, safe, and professional workplace.
• Continuously improve efficiency and control operational costs.

2. Warehouse & Inventory

• Oversee receiving, storage, picking, packing, dispatch, returns, and stock transfers.
• Ensure all incoming and outgoing stock is accurately checked and recorded.
• Maintain high inventory accuracy across warehouse and retail.
• Monitor stock movements, discrepancies, damaged/returned stock, and stock adjustments.
• Conduct regular cycle counts and physical stock counts.
• Monitor fast-moving, slow-moving, excess, ageing, and obsolete inventory.
• Ensure FIFO/FEFO procedures are followed where applicable.
• Work with Purchasing to maintain appropriate stock levels and prevent stock-outs or overstocking.

3. Smokemart Retail Operations

• Oversee daily retail operations, opening/closing, staffing, stock, sales, and customer service.
• Monitor retail staff attendance, discipline, productivity, and performance.
• Ensure products are correctly displayed, priced, and replenished.
• Monitor POS transactions, cash handling, stock movements, and daily reconciliation.
• Control retail losses, damages, discrepancies, and shrinkage.
• Maintain professional store presentation and customer service standards.
• Ensure applicable age restrictions and company compliance procedures are followed.

4. Logistics & Delivery

• Coordinate daily deliveries with Sales, Warehouse, and Delivery teams.
• Ensure orders are dispatched accurately and on time.
• Monitor delivery schedules, routes, failed deliveries, returns, and customer issues.
• Follow up on delayed or urgent orders.
• Ensure delivery documentation is complete and accurate.

5. Team Management

• Lead warehouse, operations, delivery, and retail personnel.
• Allocate daily tasks and responsibilities.
• Monitor attendance, punctuality, productivity, and discipline.
• Conduct daily operational briefings when required.
• Train staff on SOPs and operational procedures.
• Conduct performance reviews and identify training requirements.
• Work with HR on recruitment, manpower planning, performance, and disciplinary matters.
• Build a culture of accountability, discipline, teamwork, and professionalism.

6. Purchasing & Finance Coordination

• Work with Purchasing to ensure stock requirements are met.
• Review purchasing requirements using sales and inventory data.
• Coordinate supplier receiving schedules.
• Identify supplier shortages, damaged goods, and delivery discrepancies.
• Coordinate stock and sales information with Finance.
• Assist with month-end inventory reconciliation.
• Investigate discrepancies between sales, inventory, and financial records.
• Critical Requirement: Systems, Data & Reporting

The successful candidate must be highly competent with operational systems and data.

• Strong experience using ERP, WMS, POS, or inventory management systems.
• Ensure accurate system recording of stock, orders, transfers, receiving, dispatch, and sales.
• Monitor inventory and operational data through company systems.
• Generate and interpret operational reports.
• Advanced Excel and Google Sheets skills are required.
• Able to use formulas, data analysis, tracking sheets, dashboards, and reporting tools.
• Build and maintain operational dashboards covering inventory, sales fulfilment, delivery, warehouse performance, and KPIs.
• Identify trends, discrepancies, inefficiencies, and operational risks through data.
• Maintain high system data accuracy and integrity.
• Improve digital workflows and reporting processes.
• Use operational data to support management decision-making.

This position is not suitable for someone who is only experienced in supervising staff. The successful candidate must be comfortable working directly with systems, numbers, reports, inventory data, and operational dashboards.

Daily Responsibilities

• Review attendance and manpower.
• Confirm warehouse and retail readiness.
• Review outstanding orders and deliveries.
• Review previous-day operational issues.
• Allocate daily tasks and priorities.
• Monitor receiving, dispatch, stock movements, fulfilment, and deliveries.
• Monitor Smokemart operations.
• Resolve operational problems.
• Monitor staff performance and SOP compliance.
• Review daily sales, inventory, delivery, and operational performance.
• Ensure all transactions and documentation are completed.
• Submit the required daily operations report.

Weekly Responsibilities

• Conduct weekly operations meetings.
• Review warehouse productivity and inventory accuracy.
• Review stock variances, damaged and returned products.
• Review order fulfilment and delivery performance.
• Review Smokemart sales and operational performance.
• Review staff attendance and productivity.
• Review operational costs and issues.
• Review SOP compliance and corrective actions.
• Identify opportunities for operational improvement.
• Prepare the weekly management report.

Monthly Responsibilities

• Prepare the monthly Operations Report.
• Review inventory accuracy, stock variance, and shrinkage.
• Review warehouse, delivery, and retail performance.
• Review operational costs, overtime, and manpower.
• Review stock ageing and slow-moving inventory.
• Review employee productivity and KPI performance.
• Identify cost-saving and efficiency opportunities.
• Present key operational issues and recommendations to senior management.
• Prepare manpower and operational requirements for the following month.
• Key Performance Indicators

The Operations Manager will be measured on:

• Inventory accuracy
• Stock variance and shrinkage
• Order fulfilment accuracy
• Warehouse productivity
• On-time dispatch
• On-time delivery
• Retail performance
• Operational cost control
• Employee productivity
• Attendance and discipline
• SOP compliance
• Damage and return control
• Stock availability
• Reporting accuracy
• Operational issue resolution
• Customer order fulfilment
• Overall site efficiency

Requirements

• Minimum 3–5 years' experience in Operations Management.
• Experience in FMCG, retail, wholesale, distribution, or warehouse operations strongly preferred.
• Experience managing warehouse and/or retail operations.
• Experience managing multiple teams and operational functions.
• Strong understanding of inventory and warehouse management.
• ERP/WMS/POS experience is essential.
• Advanced Excel and Google Sheets skills are required.
• Strong analytical and data interpretation skills.
• Ability to create and manage operational reports and dashboards.
• Strong leadership and people-management skills.
• Strong problem-solving and decision-making ability.
• Excellent organisational and time-management skills.
• Strong communication and reporting skills.
• Able to work under pressure in a fast-moving environment.
• Hands-on approach to daily operations.
• Strong understanding of SOP implementation and compliance.
• English proficiency preferred.
• Experience in vape, tobacco, nicotine, FMCG, or distribution is a strong advantage.
• Ideal Candidate

We are looking for someone who is:

Organised • Disciplined • Hands-On • Analytical • Accountable • Leadership-Minded • Process-Oriented • Results-Driven

You should be someone who takes ownership of the entire operation, rather than simply supervising employees.

The ideal candidate can walk into a warehouse or retail operation, identify a problem, analyse the data, understand the root cause, coordinate the relevant team, implement a solution, and ensure the problem does not happen again.

You will be expected to maintain high standards of inventory accuracy, warehouse efficiency, employee discipline, order fulfilment, retail performance, system accuracy, and operational reporting.

What We Offer

• Competitive salary based on experience and capability.
• Professional and dynamic working environment.
• Opportunity to grow with an expanding distribution and retail company.
• Career development opportunities.
• Opportunity to build and improve BVTD's operational systems.
• Management-level responsibility with direct impact on company growth.

How to Apply

If you have strong experience managing warehouse, distribution, FMCG, retail, or multi-function operations and are ready to take ownership of a complete operational site, we would like to hear from you.

Please submit your CV through Glints.

Bali Vape & Tobacco Distribution (BVTD)

Operational Excellence. Every Day.