2nd line/3rd line support engineer — Talent Shore

Job Description

Full details about the role and requirements

Yukerja Summary

The 2nd line/3rd line support engineer role at Talent Shore is curated from Himalayas (category Teknologi & IT). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.

We’re looking for an experienced 2nd / 3rd Line Support Engineer with a strong focus on the Microsoft 365 stack to support, maintain, and improve our customers’ modern workplace environments. You’ll act as an escalation point for complex issues, take ownership of incidents and problems, and play a key role in improving reliability, security, and user experience across M365 services.

Key Responsibilities
Support & Escalation

Act as 2nd / 3rd line escalation for M365-related incidents and service requests

Troubleshoot complex issues across Microsoft 365 services, including identity, security, and collaboration

Perform root cause analysis and implement permanent fixes

Microsoft 365 Management

Administer and support:

Microsoft Entra ID (Azure AD)

Exchange Online

SharePoint Online & OneDrive

Microsoft Teams

Intune

Manage user lifecycle, licensing, and access control

Implement and maintain Conditional Access and security policies

Security & Compliance

Support and enhance M365 security posture, including:

MFA, Conditional Access, Identity Protection Microsoft Defender (for Office 365, Endpoint, Identity, where applicable)

Assist with compliance features such as retention policies, DLP, and eDiscovery

Identify risks and recommend improvements aligned with best practice

Requirements

Essential

Proven experience in a 2nd or 3rd line support role

Strong hands-on experience with the Microsoft 365 ecosystem

Solid understanding of:

Identity and access management

Microsoft Entra ID / Azure AD

Exchange Online mail flow and security

Experience troubleshooting Windows 10/11 and modern workplace setups

Confident working with PowerShell for administration and troubleshooting

Excellent problem-solving and communication skills

Experience with Intune device management (Windows, mobile devices)

Knowledge of Azure (IaaS / PaaS basics)

Desirable
Experience in an MSP or multi-tenant environment

Microsoft certifications

Familiarity with backup, archiving, or third-party M365 tools

Originally posted on Himalayas

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