Job Description
Full details about the role and requirements
Yukerja Summary
The Floor Captain role at Tavolo Group is curated from JobStreet (category Perhotelan & Pariwisata). Note the work location (Badung, Bali) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About the role
Supervise and coordinate daily floor operations to ensure smooth and efficient service. Lead and guide service team members during daily operations, including briefing and task allocation. Ensure all guests receive excellent and consistent service according to company standards.
Key responsibilities
Monitor table setup, cleanliness, service sequence, and overall floor presentation
Handle guest requests, feedback, and complaints professionally and promptly
Coordinate with Kitchen, Bar, Cashier, and other departments to ensure smooth service flow
Monitor team performance and provide guidance or corrective action when necessary
Ensure SOP, hygiene, safety, and service standards are consistently followed
Assist in training and coaching new and existing team members
Monitor stock and operational equipment required for service and report any shortages or issues
Support the Supervisor/Assistant Manager/Restaurant Manager in achieving operational targets
Prepare or assist with daily operational reports when required
Take charge of the floor in the absence of the Supervisor or Manager
About you
Minimum 2 years of experience in a similar position within a restaurant, hotel, café, or hospitality industry
Previous experience as a Captain, Senior Waiter/Waitress, or Team Leader is highly preferred
Strong knowledge of restaurant service procedures and floor operations
Good leadership and team coordination skills
Excellent communication and interpersonal skills
Customer-oriented with a positive and professional attitude
Able to handle guest complaints and operational issues effectively
Able to work under pressure in a fast-paced environment
Good attention to detail and strong problem-solving skills
Able to work in shifts, weekends, and public holidays