Account Manager

Duties and Responsibilities

Position Purpose

The Sales Account Manager is responsible for managing assigned customer accounts throughout the entire business cycle, from prospecting and sales development to contract execution, account management, payment follow-up, and final collection. The position is expected to take ownership not only of sales generation but also of the successful completion of customer transactions and collection of outstanding payments.

Key Duties and Responsibilities

1. Sales and Business Development

• Identify and develop potential customers and business opportunities for the Company's cranes, heavy equipment, and related products/services.
• Establish and maintain strong relationships with existing and prospective customers.
• Prepare and present quotations, proposals, and other sales-related documents.
• Negotiate commercial terms with customers within the Company's approved policies and guidelines.
• Achieve assigned sales and revenue targets.

1. Customer Account Management

• Manage assigned customer accounts from initial sales inquiry through contract execution, delivery/service, billing, payment, and final collection.
• Serve as the primary point of contact for assigned customers and ensure timely resolution of account-related concerns.
• Maintain updated records of customer accounts, contracts, transactions, billing status, and outstanding balances.
• Monitor the overall status of each customer account and ensure that required actions are completed on time.

1. Payment Follow-up and Collection

• Monitor customer payment schedules and outstanding balances.
• Conduct regular and timely follow-ups with customers regarding due and overdue payments.
• Coordinate with customers to address payment concerns, billing issues, and required supporting documents.
• Take proactive action to ensure that customer accounts are collected within the agreed payment terms.
• Coordinate with the Accounting Department regarding outstanding receivables and collection status.
• Escalate delayed or problematic accounts to the appropriate management personnel when necessary.
• Maintain proper documentation of collection efforts, customer commitments, and payment arrangements.

1. Contract and Transaction Management

• Coordinate with relevant departments to ensure proper execution and completion of customer contracts and transactions.
• Ensure that agreed commercial terms, customer requirements, and contractual obligations are properly communicated and followed.
• Monitor customer transactions and coordinate with Operations, Accounting, Procurement, and other concerned departments as necessary.

1. Equipment and Product Knowledge

• Develop and maintain sufficient knowledge of the Company's cranes, heavy equipment, and related products/services.
• Understand the basic specifications, applications, capabilities, and limitations of various equipment.
• Preferably demonstrate experience in handling a wide range of equipment, from large cranes to general construction equipment.
• Provide customers with appropriate product and equipment information based on their operational requirements.

1. Cross-Department Coordination

• Coordinate closely with Accounting regarding billing, accounts receivable, payment status, and collection concerns.
• Coordinate with Operations and other relevant departments to ensure smooth execution of customer requirements.
• Communicate customer concerns and requirements promptly to the appropriate departments.
• Follow up internally to ensure that customer-related issues are resolved within the required timeframe.

1. Customer Relationship Management

• Maintain professional and long-term relationships with customers.
• Understand customer requirements and provide appropriate solutions using the Company's available products and services.
• Address customer concerns professionally and ensure timely follow-up.
• Identify opportunities for repeat business and expansion of existing customer accounts.

1. Sales and Collection Reporting

• Prepare regular reports on sales activities, customer accounts, contracts, billing status, outstanding receivables, and collection progress.
• Provide management with updates on significant customer accounts and potential collection issues.
• Maintain accurate and updated records of sales and collection activities.

1. Other Responsibilities

• Perform other sales, account management, and collection-related duties that may be assigned by Management.
• Ensure compliance with Company policies, procedures, and established sales and collection processes.