Job Description
Full details about the role and requirements
Yukerja Summary
The E-commerce Operations Staff role at PT. Aesthetic Home Indonesia is curated from JobStreet (category Retail & E-commerce). Note the work location (West Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Qualifications & experience
Graduate with Bachelor’s degree, Fresh Graduates/Students are welcome.
Strong phone contact handling skills
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong problem-solving skills and attention to detail
Ability to work in a fast-paced environment
Able to work with team
Able to work on shift
Tasks & responsibilities
Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information about our products and services
Resolve customer issues and complaints efficiently and to the customer's satisfaction
Process orders, returns, and exchanges
Maintain customer records by updating account information
Follow up with customers to ensure their issues are resolved
Work closely with other departments to ensure customer needs are met
Identify and escalate priority issues to the appropriate channels
Provide feedback on the efficiency of the customer service process
Benefits
Competitive salary and benefits package
Comprehensive training and development programs
Opportunities for career advancement
A supportive and collaborative work environment
Employee discounts on company products
Weekly team activity & team build, annual team outing