Operations Area Coordinator

AT Corp is hiring an Operations Staff who will be based at our Head Office and play a key role in overseeing the operational performance of multiple stores across several fashion retail brands, as well as our barbershop business. Working closely with Store Supervisors and cross-functional teams, you will ensure operational standards are consistently implemented while supporting the efficiency of our store operations.

Qualifications:

• Bachelor's degree in any major.
• Minimum 2–3 years of experience in retail operations, multi-store operations, or a similar role.
• Experience in managing or coordinating multiple stores/outlets is highly preferred.
• Strong people management skills.
• Excellent communication, coordination, and interpersonal skills.
• Strong analytical thinking, problem-solving, and decision-making abilities.
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
• Proficient in Microsoft Excel and Google Workspace.
• Willing to travel frequently to store locations as required.

Job Responsibilities:

• Oversee the day to day operations of multiple stores across various fashion retail brands and the barbershop business to ensure smooth and efficient operations in compliance with the Company’s SOPs, policies, and operational standards.
• Coordinate Store Supervisors in managing store operations and provide guidance, coaching, and performance evaluations to strengthen their leadership capabilities, team productivity, and overall store performance.
• Analyze the sales performance of each store based on target achievement, sales trends, customer traffic, conversion rate, average transaction value, team productivity, and other relevant operational indicators.
• Identify factors affecting target achievement and develop, implement, and monitor action plans to increase sales and support store growth.
• Conduct regular store visits to evaluate operational conditions, service quality, cleanliness, visual merchandising, manpower readiness, facilities, and compliance with the Company’s SOPs.
• Monitor manpower requirements and effectiveness and coordinate with Store Supervisors and relevant departments in addressing staffing needs, employee discipline, work scheduling, and other operational team-related matters.
• Monitor inventory availability and movement, including fast-moving and slow-moving stock, stock discrepancies, replenishment, and inter-store stock transfers, as well as coordinate with relevant departments in conducting stock counts and resolving inventory discrepancies.
• Monitor the implementation of service standards and handle escalated customer complaints to maintain a consistent and high-quality customer experience across all stores.
• Manage store operational support requirements, including payment requests, utilities, lease agreements, facility maintenance and repairs, and vendor coordination to ensure the smooth running of store operations.
• Coordinate with the Finance, Accounting & Tax (FAT) team and other relevant departments regarding sales performance, target achievement, incentive administration, payment requests, and other operational matters.
• Support the preparation and execution of store openings, relocations, renovations, and closures, including the coordination of manpower, facilities, vendors, administrative requirements, and operational readiness.
• Prepare periodic operational and store visit reports, provide recommendations for improvement, and ensure that all findings, operational issues, and action plans are followed up and completed within the established timelines.
• Act as the primary liaison between the Head Office and store operations teams to ensure effective communication and coordination, as well as the consistent implementation of the Company’s policies and operational standards.

Qualified candidates who meet the above requirements are encouraged to apply. Only shortlisted candidates will be contacted for further process. Good luck!