Job Description
Full details about the role and requirements
Yukerja Summary
The IT Support role at PT. INDIGO CEMERLANG HARMONI is curated from JobStreet (category Teknologi & IT). Note the work location (West Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About Us
CITICON Group has been operating in the property development industry for more than 20 years, delivering a diverse portfolio of commercial and residential projects. Through our subsidiaries, we continue to expand our business and are looking for talented professionals to support our growing organization.
Job Summary
We are seeking a proactive and service-oriented IT Support professional to provide technical assistance, maintain IT infrastructure, and ensure the smooth operation of hardware, software, and network systems across the organization. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and a commitment to delivering outstanding user support.
Responsibilities
Provide first-level technical support for hardware, software, printers, and network-related issues.
Install, configure, and maintain desktop computers, laptops, operating systems, and business applications.
Troubleshoot and resolve IT issues in a timely manner, both onsite and remotely.
Manage user accounts, email accounts, and access permissions.
Monitor and maintain LAN, Wi-Fi, internet connectivity, and network devices.
Perform routine maintenance, system updates, and data backup.
Maintain IT asset inventory, including hardware and software licenses.
Coordinate with external vendors for equipment maintenance and IT services when required.
Document technical issues, solutions, and IT procedures.
Ensure IT systems comply with company security policies and best practices.
Qualifications
Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field from a reputable university.
Minimum 2 years of experience as an IT Support or similar role.
Strong knowledge of Windows operating systems, Microsoft 365, computer hardware, and networking.
Familiar with Active Directory, TCP/IP, DNS, DHCP, VPN, and firewall configuration is an advantage.
Experience in troubleshooting desktops, laptops, printers, and network devices.
Install, configure, maintain, and troubleshoot CCTV systems, including IP cameras, NVR/DVR, and video surveillance infrastructure.
Coordinate CCTV maintenance, monitor system performance, and ensure all surveillance equipment operates properly.
Strong analytical and problem-solving skills.
Good communication and interpersonal skills with a customer-service mindset.
Able to work independently and collaboratively in a fast-paced environment.
Required Skills
IT Support
Hardware & Software Troubleshooting
Windows Administration
Microsoft 365
Networking (LAN/WAN/Wi-Fi)
Active Directory
TCP/IP
CCTV
Helpdesk Support
IT Asset Management
Analytical Thinking
Problem Solving