Job Description
Full details about the role and requirements
Yukerja Summary
The Guest Relations Officer role at Private Advertiser is curated from JobStreet (category Teknologi & IT). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Responsibilities:
Welcome and assist guests throughout their stay.
Handle guest inquiries, requests, and complaints professionally.
Ensure excellent guest experience and satisfaction.
Assist VIP guests and special arrangements.
Coordinate with other hotel departments to fulfill guest needs.
Follow up on guest feedback and ensure issues are resolved.
Requirements:
Bachelor’s Degree (S1) in Hospitality/Hotel Management is required.
Minimum 1–3 years of experience in Guest Relations, Front Office, Concierge, or related hotel positions.
Experience in a 4/5-star hotel is preferred, but candidates from other hotel categories are welcome to apply.
Excellent communication and interpersonal skills.
Customer-oriented, friendly, and professional.
Good command of English.
Well-groomed and presentable