Senior Branch Analyst - (Banking)

Job Description / Responsibilities:

• Support the assessment and development of branch and distribution strategies aligned with business objectives, customer needs, and growth targets.
• Analyze the existing branch network, distribution coverage, branch roles, customer segments, sales performance, and service capabilities to identify improvement opportunities.
• Support the assessment and redesign of branch roles, service models, sales models, and distribution strategies to improve branch effectiveness and customer experience.
• Conduct branch productivity analysis, including branch performance, employee productivity, sales productivity, transaction volumes, and operational efficiency.
• Evaluate branch coverage and network effectiveness to identify opportunities for branch expansion, consolidation, relocation, optimization, or role realignment.
• Analyze customer routing and interaction models across branches, Mantri, and digital channels to improve customer acquisition, service delivery, and channel utilization.
• Support the development of recommendations for optimizing branch networks, distribution channels, service models, and sales coverage.
• Assess the effectiveness of existing branch operating models and identify opportunities to improve processes, roles, responsibilities, and resource allocation.
• Develop Target Operating Model (TOM) recommendations for branch and distribution operations based on business objectives, customer needs, productivity, and market potential.
• Conduct market, customer, and competitor analysis to assess branch and distribution opportunities across different locations and customer segments.
• Develop quantitative analysis, scenario analysis, and business cases to support branch network and distribution strategy recommendations.
• Prepare analytical reports, management presentations, strategic recommendations, and supporting materials for senior stakeholders.
• Collaborate with Retail Banking, Micro Banking, Branch Operations, Sales, Product, Digital Banking, Finance, and other stakeholders to develop and validate branch strategy initiatives.

Requirements:

• Bachelor's degree in Business, Economics, Finance, Management, Banking, Statistics, or a related field.
• Minimum 4–5 years of professional experience in Branch Strategy, Distribution Strategy, Retail Banking Strategy, Branch Transformation, Banking Consulting, or a similar role.
• Strong experience in retail banking or micro banking operations, particularly in branch and distribution environments.
• Proven experience in branch network assessment, distribution strategy, channel optimization, and branch productivity analysis.
• Strong understanding of branch roles, service models, sales models, customer coverage, and branch operating models.
• Experience analyzing branch productivity, sales productivity, customer routing, distribution coverage, and channel effectiveness.
• Strong understanding of interactions between branch networks, Mantri/field officers, and digital banking channels is highly preferred.
• Experience in developing or assessing Target Operating Models (TOM) and organizational/operational structures.
• Strong quantitative and analytical skills with the ability to interpret operational, customer, sales, and productivity data.
• Strong proficiency in Microsoft Excel for data analysis, modeling, scenario analysis, and performance evaluation.
• Proficiency in Microsoft PowerPoint for developing management presentations and strategic recommendations.
• Strong problem-solving, critical-thinking, and structured analytical skills.
• Ability to conduct market research, customer analysis, benchmarking, and business case development.
• Experience in banking, financial services, retail banking, or microfinance is strongly preferred.
• Willing to work Full WFO (Work From Office) at the Client Office in Jakarta Area.