Business Operations Intern (Coworking Space)

Requirements:

• Minimum 7th semester student or recently graduated with a degree in Hospitality, Business Administration, Communication or related field
• Strong interest in business service operations, sales support, startup community, community management, and event coordination
• Friendly, approachable and service-oriented personality
• Good organizational and multitasking skills
• Able to handle daily operational tasks and customer inquiries
• Comfortable interacting with members, tenants and visitors
• Basic administrative skills and familiarity with Google Workspace/Microsoft Office
• Able to use Canva for simple operational materials
• Able to use AI tools effectively (good prompting skills) to support documentation and operational work
• Willing to work in a fast-paced and collaborative environment
• Able to do WFO 5 days in the Office (Jakarta Selatan & Jakarta Pusat)

Job Description:

• Assist in the daily operations of the coworking space to ensure smooth member experience
• Welcome and assist members, guests and visitors
• Handle incoming leads from WhatsApp and email, including responding to inquiries and providing workspace information
• Support front desk activities including inquiries, bookings and basic administration
• Help manage workspace bookings, meeting rooms and event space reservations
• Assist in community engagement activities and events held at the coworking space
• Coordinate with the team to ensure workspace facilities are well-maintained and organized
• Assist in financial reporting and operational documentation (daily transactions, bookings, etc.)
• Support documentation and operational reporting
• Help monitor member feedback and assist in improving service experience