JobStreet Teknologi & IT Full Time

Service Desk IT (SAP S4Hana)

Sinar Mas Agribusiness and Food

South Jakarta, Jakarta Salary not disclosed Posted Fri, Aug 7, 2026
Location South Jakarta, Jakarta
Salary Salary not disclosed
Job Type Full Time
Country Indonesia
Apply Now

Job Description

Full details about the role and requirements

Yukerja Summary

The Service Desk IT (SAP S4Hana) role at Sinar Mas Agribusiness and Food is curated from JobStreet (category Teknologi & IT). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.

Job Description Summary :

Act as the first point of contact for SAP S/4HANA users by providing application support, managing incidents and service requests, and ensuring timely resolution in accordance with established Service Level Agreements (SLA).


Job Description

  • Provide first-level support for SAP S/4HANA users by handling incidents, service requests, and system-related inquiries.

  • Receive, log, and track tickets through the Service Desk system in accordance with SLA.

  • Perform initial troubleshooting, issue analysis, and resolution for SAP S/4HANA-related problems.

  • Escalate unresolved issues to SAP Functional Consultants or relevant support teams.

  • Monitor and follow up on open tickets to ensure timely resolution.

  • Assist users with system access, transaction usage, and basic business process inquiries.

  • Maintain accurate documentation, knowledge base articles, and support records.

  • Collaborate with cross-functional IT teams to ensure smooth application support and service delivery.

Requirements

  • Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field.

  • Minimum 2 years of experience in IT Service Desk, Application Support, or SAP Support roles.

  • Familiarity with SAP S/4HANA and ERP business processes.

  • Understanding of Incident Management, Service Request Management, and SLA monitoring.

  • Strong analytical, troubleshooting, and problem-solving skills.

  • Good communication skills and customer-oriented mindset.

  • Experience with ITSM or ticketing systems is an advantage.

"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"



Sumber: JobStreet Updated 3 days ago 142 views

Disclaimer: Yukerja.com is a job aggregator, not an employer. This listing is aggregated from JobStreet. Applications are processed on the official company or source site. We are not responsible for listing accuracy.

Tips for Applying to Service Desk IT (SAP S4Hana)

  1. Read the full description and ensure your skills match before applying to Sinar Mas Agribusiness and Food.
  2. Tailor your CV and cover letter to keywords in the job description — especially for Teknologi & IT roles.
  3. Click Apply Now to go to JobStreet. The hiring process is entirely on the source site.
  4. Prepare an updated portfolio or LinkedIn profile if required during screening.
  5. Beware of payment requests — legitimate jobs do not charge application fees.

Related articles: CV ATS · Career Blog & Tips