Luxury Retail Sales Supervisor

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Retail Sales Supervisor who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Success Looks Like Here

People who succeed at Luxehouze typically:

• Take ownership without being asked
• They step in when something breaks and follow through until it’s resolved.
• Think in results, not effort
• They focus on impact, quality, and business outcomes — not just inputs.
• Adapt quickly and learn fast
• They adjust based on data, feedback, and changing priorities.
• Communicate clearly and early
• They raise risks, ask questions, and align stakeholders proactively.
• Operate well under pressure
• High standards and accountability energize them rather than slow them down.

What Will Be Challenging

Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible
• Problems may be ambiguous and fast-moving
• Priorities can change as the business scales
• Feedback is direct and frequent
• Performance is measured by results, not intentions
• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

What You Will Own

In this role, you will be accountable for:

• Supervise daily operations of the retail sales team to ensure smooth functioning and optimal sales performance
• Support the implementation of sales strategies and promotional activities to achieve sales performance
• Support the implementation of sales strategies and promotional activities to achieve sales targets and increase customer satisfaction
• Monitor and report on sales performance, providing insights for improvements and adjustments to meet sales objectives
• Assist in the training and development of team members, ensuring they are equipped with the necessary product knowledge and customer service skills.
• This is an accountability role. Ownership and follow-through are expected.

What We’re Looking For

• Minimum of 3 years of experience in a leadership role within the retail industry, preferably in luxury goods, FMCG, or premium automobile sectors.
• Proven track record of successfully achieving and surpassing sales targets.
• Strong leadership and coaching abilities with a hands-on approach to team management.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Analytical mindset with the ability to interpret sales data and make informed decisions.
• Passion for luxury goods and a deep understanding of the premium retail market

Why Join Luxehouze

• Real ownership, real outcomes
• You won’t be shielded from important decisions. You’ll own meaningful problems and see the direct impact of your work on revenue, customers, and company growth.
• High standards, low politics
• We value clear thinking, good judgment, and follow-through. Feedback is direct, decisions are pragmatic, and performance is evaluated on results — not optics.
• Exposure to senior leadership and critical decisions
• You’ll work closely with leaders who care deeply about building the business well — not just growing fast.
• Room to grow with the company
•  As Luxehouze scales, strong performers get broader scope, bigger problems, and leadership opportunities. Growth here is earned, not time-based.
• Luxehouze is not the right place if you’re looking for comfort, slow pace, or narrow scope.
• It is the right place if you want responsibility, fast learning, high standards, and the chance to help build a category-defining business.