Job Description
Full details about the role and requirements
Yukerja Summary
The CSR Voice Non-Voice Account role at Olympuz-Edward Belacse Career Consultancy Services is curated from Bossjob (category Kesehatan). Note the work location (Cebu, Central Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Customer Service Representatives (CSR) & Technical Support Representatives (TSR)
Work Setup
Onsite
Hybrid (Selected Accounts)
Work-from-Home (Selected Accounts)
Available Accounts
- Chat Support
- Email Support
- Back Office
- Customer Service
- Technical Support
- Sales
- Healthcare
- Financial
- Retail & E-Commerce
Salary & Benefits
Competitive Salary Package
Monthly Performance Incentives
Attendance & Performance Bonuses
Night Differential Pay
Paid Training
HMO & Health Benefits
Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG)
Career Growth & Promotion Opportunities
Qualifications
- At least a High School Graduate (Old Curriculum) or Senior High School Graduate
- College Level and College Graduates are welcome to apply
- Good English communication skills
- Basic computer navigation skills
- With or without BPO experience (depending on the account)
- Willing to work on shifting schedules
Job Responsibilities
Customer Service Representative (CSR)
- Handle inbound and outbound customer calls, chats, or emails professionally.
- Assist customers with inquiries, concerns, billing, orders, and account-related issues.
- Provide accurate information about products, services, and company policies.
- Resolve customer concerns while maintaining excellent customer satisfaction.
- Document customer interactions accurately in the system.
- Meet quality, productivity, and attendance targets.
Technical Support Representative (TSR)
- Provide technical assistance via phone, chat, or email.
- Troubleshoot hardware, software, internet, and device-related concerns.
- Guide customers through step-by-step solutions.
- Escalate complex technical issues when necessary.
- Record troubleshooting steps and resolutions accurately.
- Deliver outstanding customer service while resolving technical concerns.
Why Apply With Us?
Fast and hassle-free application process
One-Day Hiring for selected accounts
Multiple accounts matched to your qualifications
FREE application assistance from start to finish
Dedicated guidance from application to job offer
Apply today and kick-start your career with one of the leading BPO companies in the Philippines!