Retail Sales Associate

Key Responsibilities

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Identify customer needs and recommend suitable products.
• Provide accurate information on product features, sizes, colors, and promotions.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Build strong customer relationships to encourage repeat business.

Sales Performance

• Achieve individual and store sales targets.
• Upsell and cross-sell products to increase average transaction value.
• Promote new arrivals, seasonal collections, and ongoing promotions.
• Encourage customer loyalty and repeat purchases.

Merchandising

• Replenish merchandise on the sales floor.
• Arrange displays according to company visual merchandising standards.
• Ensure products are clean, properly tagged, and well-organized.
• Maintain cleanliness and overall appearance of the store.

Inventory Management

• Monitor stock levels and report low or fast-moving items.
• Assist in receiving, checking, and organizing deliveries.
• Participate in inventory counts and stock audits.
• Help prevent stock loss through proper merchandise handling.

Cashiering

• Process sales transactions accurately using the POS system.
• Handle cash, credit card, e-wallet, and other payment methods.
• Issue official receipts and ensure accurate cash reconciliation.
• Follow company cash handling procedures.

Store Operations

• Open and close the store following company procedures.
• Maintain fitting rooms and sales floor cleanliness.
• Follow company policies, operational procedures, and safety standards.
• Assist with store opening, closing, and promotional activities

Loss Prevention

• Help prevent theft, fraud, and inventory shrinkage.
• Report suspicious activities or incidents to the Store Officer-in-Charge or Supervisor.
• Ensure company assets and merchandise are protected.

Administrative Duties

• Complete required sales and inventory reports.
• Attend product knowledge and customer service training.
• Perform other duties assigned by the Store Officer-in-Charge or Operations Supervisor.