Job Description
Full details about the role and requirements
Yukerja Summary
The Travel Consultant (Sabre GDS & Tramada) role at The Consultant Agency is curated from Himalayas (category Marketing & Penjualan). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Job Summary
Our client is seeking an experienced Travel Consultant with strong expertise in both leisure and corporate travel. This is a client-facing role ideal for someone who thrives in a fast-paced environment, delivers exceptional customer service, and confidently manages the complete travel booking process from initial enquiry through to ticketing and post-travel support.
The successful candidate will have extensive experience using Sabre GDS, excellent airfare knowledge, and the ability to build long-term client relationships while identifying opportunities to upsell and cross-sell travel products and services. This role requires strong attention to detail, excellent communication skills, and a genuine passion for delivering outstanding travel experiences.
Key Responsibilities
Client Relationship Management
- Build and maintain strong relationships with leisure and corporate clients.
- Provide tailored travel recommendations based on each client's needs, preferences, and budget.
- Deliver exceptional customer service via phone, email, and other communication channels.
- Proactively follow up with clients before, during, and after travel to ensure a seamless experience and encourage repeat business.
Sales & Booking Management
- Manage travel enquiries from initial consultation through to confirmed bookings.
- Prepare accurate, competitive, and customized travel quotations.
- Coordinate complete travel itineraries, including flights, accommodation, tours, cruises, car hire, travel insurance, and other travel services.
- Manage booking amendments, cancellations, exchanges, refunds, and reissues efficiently.
- Identify opportunities to upsell and cross-sell additional travel products and services.
- Meet individual and team sales targets while maintaining exceptional service standards.
Airfare & Ticketing
- Search, price, book, and issue domestic and international airfares using Sabre GDS.
- Apply strong knowledge of fare rules, ticketing deadlines, exchanges, and refund procedures.
- Recommend the most suitable routing and fare options based on client requirements.
Groups & Corporate Travel
- Coordinate group, conference, and corporate travel arrangements from enquiry through completion.
- Negotiate hotel rates and supplier agreements to secure the best value for clients.
- Liaise with travel suppliers to ensure seamless service delivery.
Systems & Administration
- Utilize Sabre GDS, Tramada, and supplier booking platforms efficiently.
- Maintain accurate client records, booking notes, and travel documentation.
- Ensure booking files are complete, accurate, and compliant with company procedures.
Product & Industry Knowledge
- Stay current with destinations, airlines, hotels, cruises, tours, and industry developments.
- Promote preferred suppliers, special offers, and exclusive travel products where appropriate.
- Participate in ongoing learning to maintain strong product and destination knowledge.
Part-time role: 3 hours per day (15 hours per week)
Originally posted on Himalayas