Travel Specialist – Indonesia

Job Title: Travel Specialist – Indonesia

Location: Remote – Home based

Vio Travel is the first online Destination Management Company in Asia/Pacific, offering a curated collection of exceptional travel experiences, distinctive hotels, and bespoke travel packages across the region. We are committed to delivering outstanding service and creating memorable journeys for our clients.

Job Description:

As a Travel Specialist specializing in Indonesia at Vio Travel, you will play a pivotal role in facilitating seamless travel experiences for our clients. You will act as the primary point of contact for agent bookings within the assigned territory, crafting personalized trip plans, coordinating reservations, and delivering exceptional service throughout the booking process.

Responsibilities:

Agent Liaison and Booking Management:

• Serve as the main contact for agent bookings within the designated territory in Indonesia (Malaysia & Singapore occasionally), fostering strong relationships and providing personalized support.

• Collaborate with agents to understand their clients' preferences and requirements, developing customized trip plans and preparing accurate quotations accordingly.

• Proactively follow up with agents to provide exceptional service, address inquiries, and resolve any concerns promptly.

• Coordinate reservations with our extensive network of suppliers, ensuring seamless execution of travel arrangements.

Booking Coordination and Support:

• Assist agents with booking procedures, guiding them through the process and ensuring all necessary documentation is completed accurately and efficiently.

• Maintain detailed records of bookings and communicate relevant information to internal stakeholders as needed.

• Ensure a smooth flow of service from the initial inquiry stage to the completion of the trip, proactively addressing any issues that may arise along the way.

Team Collaboration and Support:

• Collaborate effectively with the sales and finance teams, providing support and sharing insights to optimize processes and enhance customer satisfaction.

• Participate in team meetings and contribute ideas for improving service delivery and customer experience.

• Stay informed about industry trends and developments, sharing knowledge and best practices with colleagues to drive continuous improvement.

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Requirements:

• Strong knowledge of travel destinations and attractions in Indonesia or Malaysia/Singapore is an advantage, with a focus on delivering personalized travel experiences.

• Previous experience in a customer-facing role within the travel industry, with a proven track record of providing exceptional service and building client relationships.

• Excellent communication and interpersonal skills, with the ability to effectively interact with agents, suppliers, and internal stakeholders.

• Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities simultaneously.

• Collaborative mindset with a willingness to work as part of a team and support colleagues across departments.

• Proficiency in travel booking systems and software applications.

• Flexibility to adapt to changing priorities and business needs.