Job Description
Full details about the role and requirements
Yukerja Summary
The E-Commerce and Retail Customer Support role at Metacom Careers is curated from Bossjob (category Marketing & Penjualan). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Responsibilities
- Provided customer support for both online and in-store shoppers by addressing inquiries, processing orders, and resolving issues promptly. Assisted customers through phone, email, live chat, and social media, ensuring a positive shopping experience. Managed order processing, returns, exchanges, and refunds while maintaining accurate customer records. Monitored inventory levels, updated product information on e-commerce platforms, and coordinated with warehouse and delivery teams to ensure timely order fulfillment. Resolved shipping and payment concerns, handled customer complaints professionally, and supported sales through product recommendations and cross-selling opportunities. Consistently maintained high standards of customer satisfaction while adhering to company policies and service quality expectations.
Experience
-No CC experience required
-Highschool / Senior HS Graduate