E-Commerce Customer Service

Job Description

1. Customer Inquiry Response: Reply to customer inquiries in time, improve response time and the conversion rate of customer service orders.

2. After - sales Issue Handling: Deal with customer inquiries and complaints on the Indonesian e - commerce platform; monitor and reduce the refund and return rates.

3. Customer Relationship Maintenance: Actively maintain positive reviews of product links to enhance customer satisfaction; record product problems and service suggestions feedback by customers;

4. In - depth Product Knowledge: Have a thorough understanding of product details across all categories and the latest product updates, and be able to provide professional and accurate product consultation support to customers.

5. Other Duties: Perform other duties assigned by the direct supervisor.

Job Requirements

1. Language Skills: Native Indonesian speaker with fluent English communication skills.

2. Experience Requirements: 1 year or more customer service experience on e-commerce platforms (especially in sports brands, clothing and footwear e-commerce) is preferred; Inexperienced individuals need to possess strong learning abilities and be willing to undergo systematic onboarding training

3. Professional Skills: Familiar with the operating rules, customer service tools, and after-sales processes of mainstream e-commerce platforms in Indonesia, able to independently handle customer inquiries and order issues within the platform; Have basic computer operation skills and proficient in using office software such as Excel and Word

4. Comprehensive Qualities: Strong logical thinking, good data sensitivity and analytical skills; Strong service awareness: possessing a patient and meticulous work attitude; Communication and coordination skills: good at listening to customer demands