Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Customer Service Officer di PT KOREA INVESTMENT MANAGEMENT INDONESIA kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (South Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Job Description
Handling customer’s daily transaction (Subscription, reedemption, and switching) and input data transaction to the system
Calculate Net Asset value of each mutual fund product for internal update and report
Complete KYC on boarding for new and pre-exiting customer (KYC Refresh) by reviewing customer documentation either individual or institutional customers
Handle CS end-to-end process, including complaints and inquiries from customers also manage and resolve customer-related issues and escalations
Introduce and offer the accurate information about company services and products to customer
Archive customer documents and transactions
Support Sales & Marketing team
Requirements
Bachelor Degree in ?????????, ??????????, ??????????????, ?? any relevants degree
Having minimal ?-?????? ??????????? in capital market or asset management
Demonstrates sound knowledge of Know Your Customer (KYC) requirements
Having strong customer service orientation with the ability to handle client inquiries and complaints professionally and effectively.
Expertise in communication, negotiation and problem solving skill.
Good integrity and professional conduct (no record of capital market violations)
Willing to work onsite in Jakarta