Job Description
Full details about the role and requirements
Yukerja Summary
The IT Operation role at PT Intikom Berlian Mustika is curated from Glints (category Kesehatan). Note the work location (Setiabudi) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Responsibilities
- Monitor IT systems, including servers, networks, databases, and applications, to ensure high availability and optimal system performance.
- Perform 24/7 operational monitoring and proactively identify potential issues affecting production environments.
- Detect, classify, and escalate incidents based on the defined severity matrix and Service Level Agreement (SLA).
- Log, track, update, and close incidents using the Bank's IT Service Management (ITSM) ticketing system.
- Ensure proper shift handover by documenting ongoing incidents, operational status, and pending activities to maintain service continuity.
- Prepare daily operational reports and contribute to monthly SLA and KPI reporting.
- Coordinate with Application Support (Lot 2) and other technical teams for application-related incidents and issue resolution.
- Follow operational procedures, incident management processes, and IT governance standards to ensure service reliability and compliance.
Requirements
- Bachelor's degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.
- Minimum 3 years of experience in IT Operations, NOC, Command Center, IT Monitoring, Production Support, or a similar operational role in Banking industry
- Familiarity with IT monitoring tools and operational monitoring procedures.
- Good understanding of incident detection, classification, escalation, and SLA management.
- Basic knowledge of server, network, database, and application environments.
- Experience using IT Service Management (ITSM) ticketing systems (e.g., ServiceNow, Jira Service Management, BMC Remedy, ManageEngine, or similar).
- Strong analytical, communication, and documentation skills.
- Ability to work in a 24/7 shift environment, including shift handover and incident continuity processes.
- Experience in the banking or financial services industry is an advantage.
Industry: Banking
Recruitment Process: Screening Interview -> BI Checking -> User Interview -> Medical Check Up -> Offering -> Contract Signing