Job Description
Full details about the role and requirements
Yukerja Summary
The E-Commerce Supervisor role at Svarga Republic of Indonesia is curated from JobStreet (category Retail & E-commerce). Note the work location (Tangerang, Banten) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
QUALIFICATIONS:
Bachelor's degree (S1) in any major, preferably Business, Marketing, or a related field.
Minimum 3 years of experience in E-Commerce.
Strong understanding of e-commerce platforms, including Shopee, TikTok Shop, Tokopedia, and Shopify.
Experienced in managing live commerce operations and customer service.
Experienced in using CRM systems.
Excellent communication and interpersonal skills with a strong customer-oriented mindset.
Strong problem-solving skills and the ability to work independently as well as collaboratively within a team.
Target-driven, adaptable, detail-oriented, and capable of analyzing data and executing strategies effectively.
RESPONSIBILITIES:
Oversee daily operations across all e-commerce platforms to ensure smooth and efficient performance.
Manage and monitor online store performance, including product listings, pricing, promotions, and inventory availability.
Supervise live commerce activities and ensure optimal sales performance during live sessions.
Lead and support the customer service team to deliver excellent customer experience and maintain high service standards.
Monitor sales performance, analyze key metrics, and develop strategies to achieve business targets.
Coordinate with cross-functional teams, including Marketing, Warehouse, and Purchasing, to ensure seamless operations.
Identify operational issues and implement effective solutions to improve efficiency and customer satisfaction.
Prepare regular performance reports and provide recommendations to optimize sales and operational performance.
Coach, supervise, and evaluate team members to ensure productivity and continuous development.