Guest Relations Officer (GRO)

CHAKANA SEMINYAK
We're Hiring | Guest Relations Officer (GRO)
Join Our Team – Opening Soon in Bali

We're looking for a warm, confident, and service-oriented Guest Relations Officer (GRO) to become the first impression of our new rum bar in Bali. If you have a genuine passion for hospitality, enjoy connecting with people from around the world, and thrive in a fast-paced environment, we'd love to hear from you.

What We're Looking For

• A positive, outgoing, and enthusiastic individual with a strong willingness to learn.

• Able to work independently while also being an excellent team player.

• Comfortable working in a dynamic, high-paced hospitality environment.

• Excellent communication and interpersonal skills with a genuine passion for guest service.

• Experience using online reservation platforms such as SevenRooms, Chope, and TableCheck is highly beneficial.

• Confident in handling guest feedback and resolving complaints professionally and empathetically.

• Well-organized with strong attention to detail and the ability to multitask.

• Professional demeanor and a welcoming personality.

• Ability to speak additional languages such as Spanish, Russian, or Mandarin is a strong advantage.

• Flexible with working hours, including evenings, weekends, public holidays, and late-night shifts.

Your Responsibilities

• Welcome and assist guests while creating a warm and memorable first impression.

• Manage reservations, seating arrangements, and guest flow efficiently.

• Respond to guest inquiries via phone, messaging platforms, and email in a timely and professional manner.

• Handle guest feedback and complaints with empathy, professionalism, and effective problem-solving.

• Coordinate closely with the restaurant and bar teams to ensure seamless guest experiences.

• Maintain accurate reservation records and guest preferences.

• Assist in building guest loyalty through personalized service and attention to detail.

If you're passionate about hospitality and excited to be part of an opening team that aims to deliver unforgettable experiences, we'd love to meet you.

Apply now and help us create exceptional moments from the very first welcome.